Privacy Policy.

KPI Creatives ("we," "us," or "our") operates the website kpi-creatives.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, use our services, or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you interact with us, including:

• Contact form submissions: name, email address, phone number, company name, industry, and the content of your message
• Consultation requests: information submitted through scheduling tools (e.g., Cal.com) integrated on the Site
• Email correspondence: any information you share when communicating with us via email
• Client onboarding: business information, brand assets, and content materials provided during service engagements

Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and usage patterns, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Date and time of each visit

This information is collected through cookies, analytics tools, and similar technologies. For details, see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services
• To process and manage client engagements
• To send relevant communications about our services (only with your consent)
• To improve the Site's functionality, content, and user experience
• To analyze usage trends and measure the effectiveness of the Site
• To protect against unauthorized access, fraud, or other illegal activity
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

The Site uses cookies and similar tracking technologies to enhance your experience and gather usage data.

Types of cookies we use:

• Essential cookies — required for the Site to function properly (e.g., security, session management)
• Analytics cookies — help us understand how visitors interact with the Site (e.g., Google Analytics, Ahrefs Web Analytics)
• Functional cookies — remember your preferences and settings
• Marketing cookies — used to track visitors across websites for the purpose of displaying relevant content or advertisements (e.g., Meta Pixel, Google Ads), only when applicable

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the Site's functionality.

Google Analytics: We use Google Analytics 4 to collect anonymized usage data. Google Analytics uses cookies to track interactions with the Site. You can opt out by installing the Google Analytics Opt-Out Browser Add-on. For more information, see Google's Privacy Policy at policies.google.com/privacy.

For a full description of cookies used on the Site and instructions on how to manage them, see our Cookie Policy.

Third-Party Services

We may use third-party services that collect, monitor, and analyze data in connection with the Site and our services. These include but are not limited to:

• Google Analytics / Google Ads — website analytics and advertising
• Meta (Facebook/Instagram) Pixel — advertising and conversion tracking
• Twenty — CRM, scheduling, and appointment booking
• Cloudflare — website hosting and edge delivery
• Vapi.ai — voice AI interaction processing
• Email service providers — communication and marketing automation

Each third-party service operates under its own privacy policy. We encourage you to review their respective policies. We are not responsible for the privacy practices of third-party services.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: with trusted third-party vendors who assist us in operating the Site and delivering services (subject to confidentiality agreements)
• Legal requirements: when required by law, regulation, legal process, or governmental request
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Protection of rights: when we believe disclosure is necessary to protect our rights, your safety, or the safety of others

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions and client data are retained for the duration of the business relationship and for a reasonable period afterward for record-keeping purposes.

Analytics data is retained according to the default settings of the respective analytics platforms (typically 14–26 months for Google Analytics).

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal information (subject to legal exceptions)
• Opt-out: unsubscribe from marketing communications at any time using the link provided in each email
• Do Not Sell: we do not sell personal information; however, California residents may exercise rights under the CCPA

To exercise any of these rights, contact us at the information provided below.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

To submit a CCPA request, contact us at hello@kpi-creatives.com or call 1-(747) 600-9725.

Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

Links to Other Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at: